Return and Refund Policy

We are committed to providing our customers with a clear and transparent shopping experience. The following Return and Refund Policy applies to orders placed through our online store, without prejudice to any statutory consumer rights under the applicable laws and regulations of the Kingdom of Saudi Arabia.

First: Return Period

Customers may request to return a product within 7 days from the date of receiving the order.

Return requests submitted after this period will not be accepted, except where otherwise required by applicable law.

Second: Conditions for Accepting Returns

To be eligible for return, the product must be:

• In its original and undamaged condition.
• Unused, unworn, and unwashed.
• Free from stains, odors, or damage resulting from use or improper handling.
• Accompanied by the original tags, labels, and packaging, where available.

The store reserves the right to inspect the returned product upon receipt to verify that it meets the return conditions before approving the refund.

If the product does not meet the conditions stated above, the store reserves the right to reject the return request in accordance with applicable laws and regulations.

Third: Exchange Policy

Customers may request to exchange a product for another size or product through the store locations where the relevant stock is available, provided that the product meets all return and exchange conditions stated in this policy.

Exchanges are subject to stock availability at the relevant branch, as products and inventory may vary from one location to another. Availability of a product at one branch does not mean that it is available at all branches.

Stock availability is as follows:

• Riyadh Schools products are available at Misk Boys and Misk Girls branches and are not stocked at the Maseef branch. Therefore, customers wishing to exchange Riyadh Schools products must visit Misk Boys or Misk Girls, depending on the availability of the required product or size.
• New Vision and Manhal products are available at the Maseef branch. Exchanges for these products can be made at this branch, subject to availability of the requested product or size.
• Kaf products are available online only and are not stocked in any physical store. Therefore, Kaf products cannot be exchanged in-store. Customers may return Kaf products and receive a refund in accordance with the conditions of this policy.

Submitting an exchange request does not guarantee the availability of the requested size or product at the time of visiting the branch. All exchanges are subject to available stock at that time.

If the requested product or size is unavailable for exchange, the customer may return the product in accordance with this policy. Once the return is approved and the refund has been processed, the customer may place a new order, subject to stock availability.

Fourth: Returning Online Orders

Orders purchased through our online store may be returned at the following store locations:

• Maseef branch.
• Misk Boys branch.
• Misk Girls branch.

Customers may return eligible products to any of the above branches within the specified return period, provided that the product meets all return conditions stated in this policy.

For exchanges, customers must visit the branch where the relevant product stock is available, as inventory is not distributed equally across all locations. Please refer to the Exchange Policy above for details regarding stock availability.

For Kaf products, these items are available online only and are not stocked at any physical store. Therefore, they may be returned in accordance with this policy but cannot be exchanged for another product or size at a store location.

Customers may contact us through the customer service channels listed on our online store for additional information regarding returns or to confirm the appropriate branch for an exchange based on the product and available inventory.

Fifth: Shipping and Return Costs

For standard returns, such as a change of mind or selecting an unsuitable size, customers may return eligible products through the store locations specified in this policy.

If the customer chooses to return the product by shipping it back to the store instead of returning it to an available physical branch, the customer will be responsible for all shipping and return delivery costs.

Return shipping costs are not reimbursed in these cases.

However, if the return is due to:

• Receiving a product that does not match the order.
• Receiving an incorrect size or product due to an error by the store.
• Receiving a product that is defective upon delivery.

The matter will be handled by the store, and costs related to correcting the error will be handled in accordance with applicable laws and regulations.

Sixth: Sale and Clearance Products

Products included in sales or clearance promotions are not eligible for direct exchange.

Customers may request to return a product purchased online within 7 days from the date of receipt, in accordance with applicable consumer rights and provided that the product meets all return conditions stated in this policy.

The customer is responsible for return shipping costs in cases of standard returns.

Once the return has been approved and the refund has been processed, the customer may place a new order if they wish to purchase another product or size, subject to stock availability at that time.

Sales and clearance promotions do not affect statutory consumer rights relating to defective products or products that do not match the order.

Seventh: Customized or Made-to-Order Products

Products that have been manufactured, modified, or customized based on the customer's request or according to specifications provided by the customer are not eligible for return. This includes, but is not limited to:

• Adding a name or logo.
• Custom embroidery.
• Special alterations to the size or product.
• Manufacturing a product according to specific customer requirements.

This does not apply where the product is defective or does not match the specifications agreed upon with the customer.

Eighth: Refunds

Once the returned product has been received by the store, inspected, and approved for return, the refund for the accepted products will be processed.

The refund will be issued to the original payment method used for the order, where available.

The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, or payment service provider. This processing period is outside the store's control once the refund has been issued.

The refund amount does not include return shipping costs paid by the customer in cases of standard returns.

Ninth: Defective Products or Incorrect Orders

If the customer receives a defective product or a product that differs from the order, please contact us as soon as possible and provide the following:

• Order number.
• Description of the issue.
• Clear photographs of the product and the issue, where necessary.

The case will be reviewed and handled in accordance with applicable laws and store policies.

General Terms

Completing a purchase through the store constitutes acceptance of the Return and Refund Policy stated above, without prejudice to any mandatory consumer rights provided under the applicable laws and regulations of the Kingdom of Saudi Arabia.